Juliana is a Professor in Information Systems. After obtaining her PhD in 2008 from School of Computing at National University of Singapore, she joined ETH Zurich as Chair of Management Information Systems. In August 2015, she moved to Lancaster University as Professor in Information Systems. Since January 2023, she is leading the Digital Equity and Digital Transformation Group in Department of Human-Centred Computing at Faculty of IT, Monash University. She is also the Indonesia Lead for the Faculty of IT. 

Her research expertise is on system design, users' behavioural analysis and data management. She is a recipient of Informs ISS Design Science Award on privacy-safe design. Her research has been published in leading information systems journals, MIS Quarterly, Information Systems Research, Journal of the Association for Information Systems, and Journal of Management Information Systems. She was an Associate Editor in MIS Quarterly and is currently a Senior Editor in Journal of the Association for Information Systems. Among her on-going researches are IT-supported decision-making during disaster response; data governance, digital resilience and community resilience; and multi-perspectives analysis of health information systems use.